Browsing by Subject Service Quality
Showing results 1 to 2 of 2
| Issue Date | Title | Author(s) |
|---|---|---|
| 2011-05-11 | Determinants of Services: Sourcing Performance | Tim Hawkins; Gregory Hildebrandt; William Muir |
| 2010-12-16 | Maximizing Resources Through Secondary Reparable (SECREP) Residual Demand Management. | William Muir |