Building the Decision-Making Environment In The Information Age: An Analysis Of Defense Program Manager Decision-Making In Complex And Chaotic Program Environments

Abstract

In order to better understand how a program manager creates situational awareness and understanding in chaotic program environments, this project focuses on how a program manager gains insight in the decision-making process . The non-linearity of events in which human decision-making is predicated is chaotic and may have certain similarities and patterns that can be studied with regard to their association with the individual(s) involved in the decision making process. If we better understood the human-in-the-loop influence on decision-making in the modern, information supersaturated environment, perhaps future organizational and leadership theories and methods could be better tailored to the environment, ultimately leading to more predictable outcomes. This case study will begin to provide a greater level of insight into these issues and will be the basis of future research.