Please use this identifier to cite or link to this item: https://dair.nps.edu/handle/123456789/2765
Full metadata record
DC FieldValueLanguage
dc.contributor.authorGregory Sanders
dc.contributor.authorJonathan Roberts
dc.contributor.authorJustin Graham
dc.contributor.authorLindsay McDonald
dc.contributor.authorAndrew Hunter
dc.date.accessioned2020-03-16T18:20:01Z-
dc.date.available2020-03-16T18:20:01Z-
dc.date.issued2019-09-10
dc.identifier.citationPublished--Unlimited Distribution
dc.identifier.urihttps://dair.nps.edu/handle/123456789/2765-
dc.descriptionContract Management / Grant-funded Research
dc.description.abstractServices contracts have a distinct set of challenges relating to the uncertainty and the challenges of measuring performance. Past researchers identified three overarching characteristics of interest: service contract complexity, contract management capacity, and the relationship between the buyer and the contractor. Researchers have often turned to surveys of government contracting personnel to take on the challenge of measuring service contract performance. This report takes a large-dataset, quantitative approach to looking at service contract outcomes derived from information in the publicly available Federal Procurement Data System. The report found that the relationship between vendor and customer, as measured by the number of how many of the past seven years involved interaction, had the most consistent positive effects on performance across multiple metrics. Secondarily, the service code invoice derived from the Inventory of Contracted Services, was used as a proxy for service contract complexity and estimated likelihood and sizes of ceiling breaches as well as a greater likelihood that all options on a contract would be exercised, among contracts with some exercised options.
dc.description.sponsorshipAcquisition Research Program
dc.languageEnglish (United States)
dc.publisherAcquisition Research Program
dc.relation.ispartofseriesContracting
dc.relation.ispartofseriesCSIS-CM-19-198
dc.subjectServices Contracts
dc.subjectService Complexity
dc.subjectManagerial Capacity
dc.titleMeasuring Service Contract Performance: Preliminary Findings on Effects of Service Complexity, Managerial Capacity, and Prior Relationship
dc.typeTechnical Report
Appears in Collections:Sponsored Acquisition Research & Technical Reports

Files in This Item:
File SizeFormat 
CSIS-CM-19-198.pdf1.24 MBAdobe PDFView/Open


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.