Best Practices for Longer-Term Service Contracts

Abstract

This project summarizes best practices identified by commercial companies, foreign governments, and State governments in using service contracts for periods longer than 5 years. The project also covers service contracts longer than 5 years used by the Federal Government. The findings indicate that relational management approaches are best suited for longer-term service contracts. This research better informs the Department of Defense on possibly increasing the number of service contracts longer than 5 years to obtain cost and performance benefits.