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Title: Technology Trust: The Impact of Trust Metrics on the Adoption of Autonomous Systems Used in High-Risk Applications
Authors: Michael Anderson
Johnathan Mun
Keywords: Trust Metrics
Autonomous Systems
Experience Based Trust
Trust Metric
Issue Date: 13-May-2019
Publisher: Acquisition Research Program
Citation: Published--Unlimited Distribution
Series/Report no.: Acquisition Management
Abstract: As autonomous systems become more capable, end users must make decisions about how and when to deploy such technology. The use and adoption of a technology to replace a human actor depends on its ability to perform a desired task and on the user's experience-based trust that it will do so. The development of experience-based trust in autonomous systems is expensive and high-risk. This work focuses on identifying a methodology for technology discovery that reduces the need for experience-based trust and contributes to increased adoption of autonomous systems. Initial research reveals two problems associated with the adoption of high-risk technologies: (1) end user refusal to accept new systems without high levels of initial trust and (2) lost or uncollected experience-based trust data. The main research hypothesis is that a trust score, or trust metric, can influence the initial formation of trust by functioning as a surrogate for experience-based trust, and that trust in technology can be measured through an odds-based prediction of risk.
Description: Acquisition Management / Defense Acquisition Community Contributor
Appears in Collections:Annual Acquisition Research Symposium Proceedings & Presentations

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