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Title: Measuring Service Contract Performance: Preliminary Findings on Effects of Service Complexity, Managerial Capacity, and Prior Relationship
Authors: Greg Sanders
Jonathan Roberts
Keywords: Service Contract
Service Complexity
Management Capacity
Buyer and the Contractor
Federal Procurement Data System
Issue Date: 13-May-2019
Publisher: Acquisition Research Program
Citation: Published--Unlimited Distribution
Series/Report no.: Acquisition Management
Abstract: Services contracts have a distinct set of challenges relating to the uncertainty and the challenges of measuring performance. Past researchers identified three overarching characteristics of interest: service complexity, management capacity, and the relationship between the buyer and the contractor. Researchers have often turned to surveys of government contracting personnel to take on the challenge of measuring service contract performance. This report takes a large-dataset, quantitative approach to looking at service contract outcomes derived from information in the publicly available Federal Procurement Data System. This iteration of the report focuses on a newly developed outcome: the extent to which the government exercised available options as an indication of positive performance outcomes.
Description: Acquisition Management / Defense Acquisition Community Contributor
Appears in Collections:Annual Acquisition Research Symposium Proceedings & Presentations

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