Please use this identifier to cite or link to this item: https://dair.nps.edu/handle/123456789/2036
Title: One Size Does Not Fit All: A System Development Perspective
Authors: James M. Newton
Frank D. Miller
Salvatore DAmato
Keywords: Service Contracts
Services Acquisition
Stakeholder Theory
Performance
Cost
Issue Date: 31-May-2012
Publisher: Acquisition Research Program
Citation: Published--Unlimited Distribution
Series/Report no.: Services Contracting
NPS-CM-12-011
Abstract: Services acquisition in the U.S. Department of Defense (DoD) has continued to increase in scope and dollars in the past decade. The DoD has spent more on services, approximately 57% of total acquisition expenditures and nearly a third of the total DoD budget, than on supplies, equipment, and goods together. As a result, the agency must give greater attention to the management of services acquisition. Stakeholder theory illustrates how acquisition team members often have conflicting goals and objectives, leading to differing definitions and measurements of a successful service contact. We used stakeholder theory to address the following questions: (1) how are successful service contracts within the DoD being defined by different stakeholders; (2) how are service contracts being measured within the DoD by different stakeholders; and (3) how should service contracts be defined and measured within the DoD. We conducted 41 interviews and surveys of key stakeholders. Our findings reveal no standardized definition or measurement for the success of service contracts. However, some salient characteristics of definitions are staying on schedule, maintaining costs, and having well-defined requirements. With respect to measurements, relevant characteristics included performance and cost. Based on these findings, we provide recommendations on establishing standardized definitions and measurements of success.
Description: Contract Management / Graduate Student Research
URI: https://dair.nps.edu/handle/123456789/2036
Appears in Collections:NPS Graduate Student Theses & Reports

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