Assessment of Army Contracting Command Contract Management Processes

Abstract

This research builds upon the emerging body of knowledge on contract management workforce competence and organizational process capability. In 2003, the Contract Management Maturity Model (CMMM) was first developed for the purpose of assessing Department of Defense (DoD) and defense contractor organizational contract management process capability. The CMMM has been previously applied at Air Force, Army, Navy, and defense contractor organizations. During the period between 2008 and 2009, assessments were conducted at three specific Army Contracting Command (ACC) contracting centers using the CMMM. These organizations included the Army Aviation and Missile Command (AMCOM) Contracting Center, Joint Munitions and Lethality (JM&L) Contracting Center, and the National Capital Region (NCR) Contracting Center. The primary purpose of this paper is to summarize the assessment ratings, analyze the assessment results in terms of contract management process maturity, and discuss the implications of these assessment results for process improvement and knowledge management opportunities. This paper will also provide insight on consistencies and trends from these assessment results to DoD contract management. Finally, this paper will discuss these assessment results in an attempt to characterize the current state of practice of contract management within the Army Contracting Command. This study analyzes results from a survey of US Air Force Program Managers undertaken in 2008 by the National Research Council.