Implementing Commercial Warehouse Automation Processes and Technology in the Navy Exchange Command West Coast Distribution Center

Abstract

This study examines automated systems available for implementation at the Navy Exchange Service Command (NEXCOM) West Coast Distribution Center (WCDC) in Chino, California. Using data analysis, observations, process mapping, and benchmarking, it identifies opportunities for efficiency gains through automation. It shows that performance metrics such as throughput, labor efficiency, inventory accuracy, order fulfillment time, picking efficiency, and mechanical reliability can be used to set and meet performance targets, leading to the recommendation for an upgraded Motor Driven Roller (MDR) system with zero-pressure accumulation (ZPA) software.